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CVE
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CVE-2010-4763Date: (C)2011-03-18   (M)2023-12-22


The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

CVSS Score and Metrics +CVSS Score and Metrics -

CVSS V2 Severity:
CVSS Score : 6.5
Exploit Score: 8.0
Impact Score: 6.4
 
CVSS V2 Metrics:
Access Vector: NETWORK
Access Complexity: LOW
Authentication: SINGLE
Confidentiality: PARTIAL
Integrity: PARTIAL
Availability: PARTIAL
  
Reference:
http://bugs.otrs.org/show_bug.cgi?id=4399
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

CPE    98
cpe:/a:otrs:otrs:1.2.0:beta1
cpe:/a:otrs:otrs:1.2.0:beta2
cpe:/a:otrs:otrs:1.2.0:beta3
cpe:/a:otrs:otrs:2.1.8
...
CWE    1
CWE-264

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