CVE-2018-20800 | Date: (C)2019-03-29 (M)2023-12-22 |
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
CVSS Score and Metrics +CVSS Score and Metrics -CVSS V3 Severity: | CVSS V2 Severity: |
CVSS Score : 6.5 | CVSS Score : 5.5 |
Exploit Score: 2.8 | Exploit Score: 8.0 |
Impact Score: 3.6 | Impact Score: 4.9 |
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CVSS V3 Metrics: | CVSS V2 Metrics: |
Attack Vector: NETWORK | Access Vector: NETWORK |
Attack Complexity: LOW | Access Complexity: LOW |
Privileges Required: LOW | Authentication: SINGLE |
User Interaction: NONE | Confidentiality: NONE |
Scope: UNCHANGED | Integrity: PARTIAL |
Confidentiality: NONE | Availability: PARTIAL |
Integrity: HIGH | |
Availability: NONE | |
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