| CVE-2019-16375 | Date: (C)2020-03-20 (M)2023-09-07 |
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
CVSS Score and Metrics +CVSS Score and Metrics -| CVSS V3 Severity: | CVSS V2 Severity: |
| CVSS Score : 5.4 | CVSS Score : 3.5 |
| Exploit Score: 2.3 | Exploit Score: 6.8 |
| Impact Score: 2.7 | Impact Score: 2.9 |
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| CVSS V3 Metrics: | CVSS V2 Metrics: |
| Attack Vector: NETWORK | Access Vector: NETWORK |
| Attack Complexity: LOW | Access Complexity: MEDIUM |
| Privileges Required: LOW | Authentication: SINGLE |
| User Interaction: REQUIRED | Confidentiality: NONE |
| Scope: CHANGED | Integrity: PARTIAL |
| Confidentiality: LOW | Availability: NONE |
| Integrity: LOW | |
| Availability: NONE | |
| | |
