| CVE-2020-1767 | Date: (C)2020-01-13 (M)2023-09-07 |
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVSS Score and Metrics +CVSS Score and Metrics -| CVSS V3 Severity: | CVSS V2 Severity: |
| CVSS Score : 4.3 | CVSS Score : 3.5 |
| Exploit Score: 2.8 | Exploit Score: 6.8 |
| Impact Score: 1.4 | Impact Score: 2.9 |
| |
| CVSS V3 Metrics: | CVSS V2 Metrics: |
| Attack Vector: NETWORK | Access Vector: NETWORK |
| Attack Complexity: LOW | Access Complexity: MEDIUM |
| Privileges Required: LOW | Authentication: SINGLE |
| User Interaction: NONE | Confidentiality: NONE |
| Scope: UNCHANGED | Integrity: PARTIAL |
| Confidentiality: NONE | Availability: NONE |
| Integrity: LOW | |
| Availability: NONE | |
| | |
