CVE-2021-36097 | Date: (C)2021-10-18 (M)2023-12-22 |
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
CVSS Score and Metrics +CVSS Score and Metrics -CVSS V3 Severity: | CVSS V2 Severity: |
CVSS Score : 4.3 | CVSS Score : 4.0 |
Exploit Score: 2.8 | Exploit Score: 8.0 |
Impact Score: 1.4 | Impact Score: 2.9 |
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CVSS V3 Metrics: | CVSS V2 Metrics: |
Attack Vector: NETWORK | Access Vector: NETWORK |
Attack Complexity: LOW | Access Complexity: LOW |
Privileges Required: LOW | Authentication: SINGLE |
User Interaction: NONE | Confidentiality: NONE |
Scope: UNCHANGED | Integrity: PARTIAL |
Confidentiality: NONE | Availability: NONE |
Integrity: LOW | |
Availability: NONE | |
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