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OVAL

Offer Remote Assistance

ID: oval:gov.nist.usgcb.windowsseven:def:248Date: (C)2012-04-13   (M)2017-10-21
Class: COMPLIANCEFamily: windows




This policy setting allows you to turn on or turn off Offer (Unsolicited) Remote Assistance on this computer. If you enable this policy, users on this computer can get help from their corporate technical support staff using Offer (Unsolicited) Remote Assistance. If you disable this policy, users on this computer cannot get help from their corporate technical support staff using Offer (Unsolicited) Remote Assistance. If you don't configure this policy, users on this computer cannot get help from their corporate technical support staff using Offer (Unsolicited) Remote Assistance. If you enable this policy, you have two ways to allow helpers to provide Remote Assistance: "Allow helpers to only view the computer" or "Allow helpers to remotely control the computer." When you configure this policy setting, you also specify the list of users or user groups that are allowed to offer remote assistance. To configure the list of helpers, click "Show." In the window that opens, you can enter the names of the helpers. Add each user or group one by one. When you enter the name of the helper user or user groups, use the following format: <Domain Name>\<User Name> or <Domain Name>\<Group Name> If you enable this policy you should also enable firewall exceptions to allow Remote Assistance communications. The firewall exceptions required for Offer (Unsolicited) Remote Assistance depend on the version of Windows you are running. Windows Vista and later Enable the Remote Assistance exception for the domain profile. The exception must contain: Port 135:TCP %WINDIR%\System32\msra.exe %WINDIR%\System32\raserver.exe Windows XP with Service Pack 2 (SP2) and Windows XP Professional x64 Edition with Service Pack 1 (SP1) Port 135:TCP %WINDIR%\PCHealth\HelpCtr\Binaries\Helpsvc.exe %WINDIR%\PCHealth\HelpCtr\Binaries\Helpctr.exe %WINDIR%\System32\Sessmgr.exe For computers running Windows Server 2003 with Service Pack 1 (SP1) Port 135:TCP %WINDIR%\PCHealth\HelpCtr\Binaries\Helpsvc.exe %WINDIR%\PCHealth\HelpCtr\Binaries\Helpctr.exe Allow Remote Desktop Exception Fix: (1) GPO: Computer Configuration\Administrative Templates\System\Remote Assistance\Offer Remote Assistance (2) REG: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services!fAllowUnsolicited

Platform:
Microsoft Windows 7
Reference:
CCE-9960-6
CPE    1
cpe:/o:microsoft:windows_7
CCE    1
CCE-9960-6
XCCDF    10
xccdf_org.secpod_benchmark_cip_std_ver3_Windows_7
xccdf_hippa_benchmark_Windows_7
xccdf_org.secpod_benchmark_ISO27001_Windows_7
xccdf_org.secpod_benchmark_NIST_800_171_R1_Windows_7
...

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