The Turn on session logging machine setting should be configured correctly. This policy setting allows you to turn logging on or off. Log files are located in the user's Documents folder under Remote Assistance. If you enable this policy setting, log files will be generated. If you disable this policy setting, log files will not be generated. If you do not configure this setting, application-based settings will be used. Fix: (1) GPO: Computer Configuration\Administrative Templates\System\Remote Assistance\Turn on session logging (2) KEY: HKLM\Software\policies\Microsoft\Windows NT\Terminal Services\LoggingEnabled