| CVE-2018-16587 | Date: (C)2018-10-04 (M)2023-12-22 |
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
CVSS Score and Metrics +CVSS Score and Metrics -| CVSS V3 Severity: | CVSS V2 Severity: |
| CVSS Score : 6.5 | CVSS Score : 5.8 |
| Exploit Score: 2.8 | Exploit Score: 8.6 |
| Impact Score: 3.6 | Impact Score: 4.9 |
| |
| CVSS V3 Metrics: | CVSS V2 Metrics: |
| Attack Vector: NETWORK | Access Vector: NETWORK |
| Attack Complexity: LOW | Access Complexity: MEDIUM |
| Privileges Required: NONE | Authentication: NONE |
| User Interaction: REQUIRED | Confidentiality: NONE |
| Scope: UNCHANGED | Integrity: PARTIAL |
| Confidentiality: NONE | Availability: PARTIAL |
| Integrity: HIGH | |
| Availability: NONE | |
| | |
